Privacy Policy

Introduction

telphelhwo B.V. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our automotive services or visit our website at telphelhwo.life.

As a company registered in the Netherlands (Registration: 94752160, VAT: NL836407915B01), we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws.

Data Controller

telphelhwo B.V. is the data controller responsible for your personal data. You can contact us at:

Data Collection

The data we collect includes personal information such as your name, email address, phone number, vehicle information, and service history when you use our automotive services or contact us for quotes and appointments.

We collect information in the following ways:

• Information you provide directly when booking services or contacting us
• Vehicle information and service records when you use our automotive services
• Website usage data through cookies and analytics tools
• Communication records from phone calls, emails, and service interactions

How We Use Your Information

We explain how we use your information to provide automotive services, process appointments, maintain service records, and communicate with you about your vehicle care needs.

Specifically, we use your data for:

• Providing automotive maintenance and repair services
• Scheduling appointments and managing service bookings
• Maintaining vehicle service history and warranty records
• Communicating about service recommendations and follow-ups
• Processing payments and managing customer accounts
• Improving our services based on customer feedback

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide automotive services you have requested
• Legitimate interests: To improve our services and communicate service recommendations
• Legal obligations: To maintain service records as required by automotive regulations
• Consent: For marketing communications (where applicable)

Data Sharing

We do not sell your personal information. We may share your data with:

• Parts suppliers and manufacturers for warranty claims
• Payment processors for transaction processing
• Insurance companies when required for claims processing
• Legal authorities when required by law
• Service providers who assist with our business operations

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Service records: Retained for 7 years for warranty and legal purposes
• Contact information: Retained while you remain an active customer
• Payment records: Retained for 7 years as required by Dutch tax law
• Website data: Cookies and analytics data retained for up to 2 years

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

Cookies and Website Data

Our website uses cookies to improve your browsing experience and analyze website usage. For detailed information about our cookie usage, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection and privacy
• Secure communication channels for sensitive information

International Data Transfers

We primarily process data within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at privacy@telphelhwo.life or call us at +31 20 113 4788.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data properly.